– RETURNS AND REFUNDS:
Customers may return unworn items within 14 days from the consignment date by contacting the address [email protected] .The cancellation period expires 14 days after Customers receive the order or, in case of multiple purchase within the same order, 14 days after Customers receive the last item.
Customers willing to withdraw from the contract has to give communication of this to SAPHIRBOUTIQUE.COM before the end of the cancellation period by means of a clear statement of his decision to withdraw from the contract. This statement can be sent by e-mail, to the address [email protected]
After SAPHIRBOUTIQUE.COM has authorized the return, the Customer has to send the goods by express courier. Customers from the European Union can contact any express courier, paying the return costs directly to it. Customers are asked to notify by e-mail the shipping and to communicate the tracking number of the parcel with the returned goods to the address [email protected]
In case Customers ship the return from outside the European Union, they must contact an express courier which offers tracked shipping and which allows to pay in advance for duties (DDP – Delivery Duty Paid). SAPHIRBOUTIQUE.COM recommends to use a safe international express courier such as DHL. Customers book a pick up at their address or deliver the parcel to the nearest courier office, where they pay all shipping costs in advance, requesting DDP service if noticed. Customers are asked to notify by e-mail the shipping and to communicate the tracking number of the parcel with the returned goods to the address [email protected]
The Customer is responsible for parcel delivery and SAPHIRBOUTIQUE.COM will not refund any lost or non-traceable parcel.
SAPHIRBOUTIQUE.COM makes clear that all direct costs for returns (shipping and duties) are charged to the Customer.
In case the Customer does not respect terms and modality to withdraw from the contract given above, SAPHIRBOUTIQUE.COM has faculty not to accept the returned goods and it will not take charge of any costs connected to it.
Returned goods must be intact and must present all labels (including the ID label which must not be removed), in the original packaging, complete in all parts and accessories and with all billing documents included. SAPHIRBOUTIQUE.COM only accepts returns from the same Country to which the order was originally delivered.
Customer is responsible for a decrease of the goods price depending on an unappropriate handling to establish their nature, their characteristics and functioning, different from the authorization provided by SAPHIRBOUTIQUE.COM. In particular, items must not have been used, modified, worn and/or washed.
Returns for earrings of any sort will not be accepted.
After the goods have been received, SAPHIRBOUTIQUE.COM will test their integrity/non-alteration and the correct application of the cancellation right by the Customer. In case of positive response, SAPHIRBOUTIQUE.COM will refund payments without undue delay and within 14 days.
In compliance with art. 56, paragraph 3 of Legislative Decree nr. 206/2005, as modified by Legislative Decree 21/2014, SAPHIRBOUTIQUE.COM has the faculty to suspend the refund until the reception of the goods or until the Customer demonstrates that he has returned the goods.
Costs will be refunded by the same payment method used by the Customer for the initial transaction, except for different agreements. Please note that refunds to credit cards can take up to 30 working days to show on your account due to varying processing times of credit card providers.
Otherwise, in case goods are proved not to be intact or in case they have been altered, SAPHIRBOUTIQUE.COM has the faculty not to refund amount payed. In this case goods will be re-send to Customer
Customers may ask for the replacement of the same item with a different size, if available. It is possible to replace the item with a different article if its sum is exactly equal (in this case, the article to replace with has to be specified in the email).